| Q: | What are your hours of operation? |
| A: | Our facility is open to serve you Monday through Thursday from 7:00 AM to 5:00 PM Eastern Time and Friday from 7:00AM to 4:30 PM Eastern Time.
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| Q: | How do I get emergency service?
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| A: | Call us at (843) 747-5738 during our normal working hours or (843) 570-9849 after hours or weekends. Someone is always on call and we'll try to resolve your problem as soon as possible.
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| Q: | What are the ways I find the product I need on the website? |
| A: | Click on a product category to see a list of subcategories and available items. You may also enter a keyword or phrase in the search box where it says "search here" and you will see a list of references where your keyword appears in our product database. Of course, you can always contact us if you can't find what you need.
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| Q: | I need a hose/gasket now-how fast can I get one? |
| A: | We can fabricate many gaskets/hoses while you wait if need be.
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| Q: | How long will I have to wait to get my parts, material or supplies? |
| A: | We usually have the product on the shelf and can supply it same day in emergency situations.
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| Q: | How do I get to your facility? |
| A: | From I-26 take I-526 towards Mt. Pleasant. Exit at the North Rhett exit, make a left onto North Rhett. Cross over Remount Road and the railroad tracks and we are on your left. Our address is 1024 Bankton Circle, Hanahan, SC 29410.
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| Q: | Do you sell to individuals or just companies? |
| A: | We sell to individuals as well as companies/contractors. Our counter service area is open to all, and all get the same great service!
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| Q: | Can you ship to out of town/state addresses? |
| A: | We have a full shipping department that can ship anywhere!
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| Q: | How can I get a quote? |
| A: | E-mail, call, or come by. Click here to contact us easily.
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| Q: | What credit cards do you accept? |
| A: | We accept Visa, Mastercard, Discover, & American Express.
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| Q: | We need help to assess all the needs in our plant. Do you have someone that can come to us? |
| A: | We have outside salesmen that can do on-site surveys. Just contact us and we'll arrange a visit as soon as possible.
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| Q: | If I need onsite assistance, who do I contact? |
| A: | Any one of our sales associates can get you in touch with the right person.
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